Steps to get medical aid

What

How you can use medical aid, in which situation, who is in charged, which documents you need to have.

Good to know

Every child by the age of 18 have right for health insurance and care if they or their parents have any type of residence in Serbia, or if they just passing through Serbia.
Every asylum seeker, after they sign up in Center for asylum, can take free medical aid in nearest community health centre. In case of emergency you can call 194. If you want contacts for the particular medical institution call information 11811 and ask for their number.

Steps

STEP 1: Sign up for temporarily staying or permanent residence. It is also enough to register at asylum center if you are asylum seeker. In emergency cases you don`t need any kind of registration.

STEP 2: You need to get health insurance card at National Health Insurance Fund if you want to apply for compulsory insurance (for every service at public health care institution, you need to be insured if you don’t want to pay the price of that service) and bring it with you when you go to the doctor. In emergency cases and when you go at private institutions you don`t need card.

STEP 3: If you need an advice, when you go for the first time to doctor because of some health problem, go to your community Health Center (ordered by your residence) and they will direct you to other hospital or specialist if it is necessary. First you will need to choose your personal doctor. Then in every other visit of a medical institution, first you will need to make an appointment with your appointed doctor.

STEP 4: If you need to visit a specialist, your  appointed  doctor will give  you a medical note/referral and recommend you a specialist.

Where

Depends on medical aid you need – pharmacy, community health centre, hospital, clinic, urgent centre. List of register institution (available in Serbian – Cyrillic language) http://www.zdravlje.gov.rs/showelement.php?id=8464